Cyber
Subject: Intermittent Wi-fi
For issues with an intermittent Wi-Fi connection check the following:
- Check to make sure the Ethernet cable from the modem to the router is
not bent or broken. If it is, replace the cable.
- Check distance from the router. Move the access point and TV closer
to each other. Samsung recommends having the TV and router no further than
50ft apart for consistant internet connection and speed.
Ranges can vary based on:
- Router being used.
- Antenna built into router.
- Other radio signals from devices such as cordless phones, Bluetooth,
microwaves, radios, etc.
- Construction material used in walls.
- Etc.
3. Use a channel between
11-13, not 1 - 10.
- If a dual band router is being used, make sure that the 2.4 ghz band
is enabled.
4. Test TV with a wired connection
to see if intermittent network issue still occurs.
- If intermittent problems are still occurring the issue could be with
the router or TV.
- If the intermittent issues are no longer occurring there is an issue
with the router handling wireless traffic. Please contact the router manufacturer
for further assistance.
5. Bypass router and test TV connected
directly to the modem or test TV on a different network.
- If network issues continue the TV requires service.
- If the network issues are no longer occurring, the issue is with the
router handling wireless traffic. Please contact the router manufacturer
for further assistance
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