Question:

How can I fix the Netflix error on my older TV (2016 and 2017 models)?

Answer:

To fix the Netflix error on your older TV (models from 2016 and 2017), you need to update the TV's software to its latest version. This will help resolve the error message appearing on the Netflix app due to missing recent updates. Follow these steps:

Jazz-M Platform (2016 Models): If your TV is running firmware T-JZMAKUC-1231.1, update it to the latest Over-The-Network (OTN) firmware T-JZMAKUC-1233.0.

Kant-M Platform (2017 models): For TVs with firmware T-KTMAKUC-1262.0, install the latest OTN firmware T-KTMAKUC-1270.3.

If you encounter any other Netflix-related issues, please provide the following information to the support agent:

TV model and serial number

Current software information

Netflix ESN number (from the 'Contact Us' or 'About this TV' menu)

Netflix app version number (if available)

By providing this information, the support team will be better equipped to assist you with your Netflix issue.