PROBLEM :

Sanitize Button Not Working

SOLUTION :

AGENT ONLY-

Some customers state that the buttons on their dishwasher's control panel do not light up after pressing a button.

1. If they are having this problem, have them power off the dishwasher to clear the control panel's memory, and then have them power it back on again. Immediately after it turns back on, have them press the Sanitize button again.

2. Make sure they are firmly and directly pressing the center of the button.

• They should NOT use their fingernail; the control panel responds to electrostatic discharge, so it's important that they make contact with the button using the skin of their finger.

3. Make sure that Child Lock is NOT ON.

4. Check if the control panel's surface is clean. A dirty surface can inhibit the sensors in the buttons from accurately detecting the customer's finger.

5. Tell them to be careful not to touch multiple buttons at once. If they push near the edge of the button, they may actually make contact with the next button. The control panel will not respond properly to this command.

Important: Samsung's dishwashers use a control panel that is a "smart touch" pad. It recognizes the user's touch habit (the angle, pressure, duration, etc. of their touch). Repeated operation of the same key in a short time will cause the sensitivity of the button to go "dull." In other words, if they get frustrated and repeatedly push the same button in a short span of time, the button will stop responding. The button will regain its sensitivity after 1 minute.

*If their buttons still do not respond properly after all these steps, then their button sensor needs to be replaced. Set them up for service. If they are in warranty, this service visit will be covered.

• The part number: DD64-00066A
• The part name: WINDOW-PANEL HIDDEN