PROBLEM :

Dishes Not Dry
 

SOLUTION :

If your dishes are not drying after a wash cycle, it does not necessarily mean something is wrong with your dishwasher.

There are many different factors that can prevent dishes from completely drying.

Follow the steps below:
 

1.  Was the dishwasher recently installed? (less than 30 days)

YES, please call installer back to verify the installation; especially the water inlet must be connected to the hot water line only.

Water pressure: 20-120 psi (140-830 kPa)

Water Temperature: 120F (49C) - 149F (65C)
 

NO, proceed to next step.
 

2.  Does this model has an auto release function?

YES, please make sure it is activated.

There are two ways to enable/disable Auto Release Dry (see user manual)

a)  Using the Setting Mode: Hold Sanitize + Delay Start button for 3 seconds until "A1" or "A0" is displayed. Then press Delay Start to enable (A1) or disable (A0).

b)  Using the Toggle Keys: Hold Lower + Hi-Temp Wash button for 3 seconds to enable (A1) or disable (A0).

Note: The auto-release feature is designed to open the door by half inch or more at the end of the cycle, this allows all remaining steam and condensation to evaporate which helps dry the dishes completely.
 

NO, it is recommended to open the door slightly when the cycle is completed (within 1 hour), this will allow all remaining steam and condensation to evaporate, which helps dry the dishes completely.

 

Models with Auto-Release feature:

3.  Is the rinse-aid indicator flashing?

YES, please refill the rinse aid reservoir.

See this article for more details: Display or Screen > Rinse Aid Indicator Light Flashing [Rinse aid reservoir empty, Rinse aid refill displayed, Star blinking on control panel, Not washing or drying properly]



NO, please make sure the rinse aid dispenser is activated or set up properly.

Liquid Rinse Aid decreases the surface tension of water, causing it to condense and form into drops more easily.

This makes it easier for water to drip off the dishes and eliminates watermarks, which improves wash performance as well.

Less water remaining on dishes also makes it easier for the remaining water to evaporate.

If you are already using a rinse aid, increase the amount of rinse aid by selecting a higher number on the rinse aid dispenser or settings.

The higher the number, the more rinse aid will be dispensed.

Samsung recommends Jet-Dry Turbo Dry.

Rise Aid Indicator: This symbol represents rinse aid and it'll flash continuously when the rinse aid level is low (this is not an error code, it's just a notification)

 Dispenser with manual adjustments: (1: minimum, 6: Maximum, 3: Recommended)

 Dispenser with automatic adjustment, no manual adjustment: (see user manual)
 


Rinse Aid levels: F1 to F6 (F1 minimum, F6 Maximum, F3 Recommended) 

4.  For better drying performance, please advise the customer to:

a)  Use the "sanitize" option (see picture below)

b)  Load the dishes properly (see picture below)

c)  Avoid overloading or wash bulky items.

d)  Avoid washing plastic materials.

e)  For better performance, use Finish Jet-Dry Turbo Dry (see picture below)

Sanitize Option:

This setting will also ensure the hottest water is used for the final rinse, aiding in drying performance.

On some models, a Dry+ option is available which extends the drying portion of the cycle and raises the temperature within the dishwasher.

Proper Loading:

Finish Jet-Dry Turbo Dry:

5.  If the customer insists that the drying performance is still poor after trying the above advice, then book a service call

It could be an issue with the dishwasher.

Error codes that result to poor drying performance:

HC, HE, 1C, 1E, tE, tC, FC

Heavy + Express 60

Heavy + Express 60 + Norm

Heavy + Normal

Heavy + Quick

Heavy + Quick + Auto

Explanation of Condensing Dry Technology: (Rinse-Aid)

All Samsung dishwashers with a stainless steel interior use Condensing Dry technology.

Condensing drying is effective when used correctly.

It is energy-efficient and gentle on the items being washed.

The dishwasher does contain a heating element, but this element is designed for heating water and is not used for drying dishes.

Condensing Drying begins during the final rinse of the wash cycle, using the highest temperature water (especially if the Sanitize option is used).

The hot water heats the dishes and stainless steel interior.

Once the final rinse is over, the water drains out, but the heat remains.

Next, a fan motor in the door turns on to help the air circulate and also assists with evaporation.

While this is happening, the dishes and the stainless steel interior begin to cool.

Moisture remaining in the air tends to collect on the coolest surface.

Since the stainless steel interior cools faster than the dishes, the moisture in the air condenses on the walls instead of on the dishes, leaving the dishes dry.

The condensation runs down the walls and into the drain.

This results in little, if any, residual water.

NOTE: Plastic dishes cool very quickly, faster than the stainless steel interior.

This causes condensation to form on the plastic dishes instead of on the stainless steel interior.

For this reason, most plastic dishes will need to be toweled dry.