PROBLEMS COVERED :

hE or hC Error Code

hC2 Error Code

CLg, Cg, C8, C80, C9, C90 Error Codes

PROBLEM:

hE, hC, hC1, hC2, CLg, Cg, C8, C80, C9, C90 Error Codes

SOLUTION:

1.  hE, hC, hC1, hC2 Means: Invalid heating temperature

hE / hC Error: REGULAR ELECTRIC DRYER

Failure: Restricted Vent or Defective Thermistor

These error codes indicate that the dryer's temperature is too high, possibly due to overheating. Causes may include a restricted venting system or abnormal thermistor resistance.

[Follow step 2. VENT BLOCKAGE TEST]

1HC / HC Error: VENTLESS DRYER

Failure: Compressor Overheating or Defective Thermistor

To fix this issue, turn off the circuit breaker or unplug the power cord, then hold the power button for 10 seconds, and then after 2 minutes, turn ON power to the machine.

After restoring power, attempt to restart the drying cycle.

If the error code remains, please book a service call.

HC2 Error: GAS DRYER

Failure: Gas ignition failed

To fix this issue, turn off the circuit breaker or unplug the power cord, then hold the power button for 10 seconds, and then after 2 minutes, turn ON power to the machine.

After restoring power, attempt to restart the drying cycle.

If the error code remains, please book a service call.

"60 min Dry Time" Blinking: Models without display   

Failure: Restricted Vent or Defective Thermistor

These error code indicates that the dryer's temperature is too high, possibly due to overheating.

Causes may include a restricted venting system or abnormal thermistor resistance.

[Follow step 2. VENT BLOCKAGE TEST]

2.  VENT BLOCKAGE TEST:
 

CLg or Cg, C8 or C80, C9 or C90: Means Restricted Airflow

Please ask customer to run the "vent blockage test" cycle (see user manual for instructions)

Note: The "vent blockage test" must run with the dryer in a cool state and empty.

If the dryer is warm, run the "AIR FLUFF" cycle for several minutes to reduce its internal temperature.

The "vent blockage test" automatically detects the airflow and reports any blockage or restrictions.

Proper ducting can reduce drying time and save energy as well.

After the test: If the message "CLg or Cg, C8 or C80, C9 or C90" appears on the display, it means the airflow is restricted somewhere.

If the dryer was recently installed (less than 30 days), please ask customer to call the installer to verify the duct airflow and voltage.

If not recently installed, please ask customer call a duct cleaner, to clean and test the duct and request a detailed report to prove that it is clean, then call us back for service.

Note: If the vent test has PASSED, please book a service call.

TERMS:

hE or hC Error Code: Indicates high temperature and potential overheating in the dryer.

Restricted Vent System: A clogged or blocked vent system leading to the dryer.

Ventless Dryer (Heat pump or Condenser): A dryer that doesn't require an air duct, instead, it condenses and drains the moisture inside the drum.

Abnormal Thermistor Resistance: Incorrect resistance value of the thermistor, affecting temperature control.

Gas Ignition Failed: Issue with igniting the gas in a gas dryer.

Power Off: Disconnecting electrical current to the appliance.

Room Temperature: Ambient air temperature, typically around 70F (21C).

Heat Pump Dryer: A type of dryer that uses a heat exchanger to transfer heat from one fluid to another

Compressor: A component of the refrigeration system that compresses the refrigerant gas

Thermistor: A sensor whose resistance changes with temperature

Clogged lint filter

Kinked duct

Crushed duct

Clogged duct

Wall/Ceiling lint trap

Outside Vent

Circuit Breaker Panel

Fuse Box

30 AMP Power Outlet