Question:

How to solve the issue of not being able to change Wrinkle Away time?

Answer:

Identify the problem: Some DV431* units produced between April 22, 2011 and May 30, 2011 have user manuals with incorrect information about adjusting Wrinkle Away time.

Understand the issue: The misprinted manuals state that Wrinkle Away time can be changed, while in reality, it cannot be adjusted in this particular model.

Provide clarification: The correct information is that Wrinkle Away automatically releases wrinkles from items left in the dryer too long, using a combination of tumbling, heat, and small amounts of water sprayed into the drum.

Offer solution: Direct the customer to download the correct user manual from the website or request a hard copy (NCP) if within warranty. The correct manual's part number is DC68-03021A.

Terms:

Wrinkle Away - A feature that releases wrinkles from items left in the dryer too long, using a combination of tumbling, heat, and small amounts of water sprayed into the drum.

DV431* - Model numbers of affected dryers.

Misprinted Manuals - User manuals with incorrect information about Wrinkle Away time adjustment.

Adjust Time Button - A button mentioned in the misprinted manual, which does not actually exist in the Wrinkle Away feature of this model.

NCP - Non-chargeable parts, provided free of charge within warranty period.

Download - Obtain the correct user manual from the internet.

Hard Copy - Physical version of the user manual, as opposed to an electronic version.