Question:

What should be done if a customer reports water leaking from their dishwasher due to a torn or broken gasket seal?

Answer:

If a customer experiences water leakage from their dishwasher caused by a damaged gasket seal, it is important to follow these steps:

Collect all relevant information, including the Brand of the Dishwasher (BOD) and complete customer contact details.

Gather as many images as possible showing the extent of the damage and the leak.

Escalate the case to your Supervisor for further evaluation.

Your Supervisor will then forward the case to the appropriate department (SECA) for a thorough review.

Since Authorized Service Centers (ASCs) cannot handle this type of repair, SECA will determine the best course of action for resolving the customer's issue.

Terms:

ASCs - Authorized Service Centers

SECA - Specialized Engineering Case Assessment

BOD - Brand of Dishwasher

BOS - Brand of the Appliance (in this context, it refers to the Dishwasher)