Home > Call Guide > Limited Service of Universal Guide and Search (Bixby, Alexa) during Server Maintenance
Limited Service of Universal Guide and Search (Bixby, Alexa) during Server Maintenance
No title

Question:

What is the server maintenance schedule for the Universal Guide and Search feature on 2016-2020 Smart TVs? What services may be limited during this time and what should customers expect?

Answer:

The server for the Universal Guide and Search feature on 2016-2020 Smart TVs will undergo maintenance according to the following schedule:

Feature Name Affected Model Maintenance period
Universal Guide Y18 ~ Y20 Apr 2nd 01:00 ~ 12:00 (EST)
Search Y16 ~ Y20 Apr 2nd 03:00 ~ 11:00 (EST)

Limited Service during Maintenance

[Universal Guide]

1. Limited access to certain rows within the Universal Guide (Y18 ~ Y20).

2. Universal Guide Preview unavailable (Y18 ~ Y19).

[Search]    

1. IME Search results showing limited options (all models).

Bixby and Alexa search results showing limited options (only for Y20).

Bixby: Limited to YouTube content only.

Alexa: Same limitations as IME Search.

Customers should be informed that the services will return to normal after the maintenance period has ended. Please note that transferring calls to service is not necessary during this time.

 
 
Was this article helpful?
 Yes  Somewhat  No
If none of the articles addressed your problem, please take a few minutes to describe the problem below.