PROBLEM:

Unable to log into Samsung account on Family Hub

SOLUTION:

Go to the Samsung account website on a PC, phone, or Family Hub's web browser.

Sign in with your username and password.

Enter the verification code you received via text message.

Under Password and security, turn off two-step verification by tapping the switch (if ON).

Confirm turning off two-step verification.

Explanation:

Two-step verification: A security feature that requires an additional step to verify your identity when logging into your Samsung account. This helps prevent unauthorized access.

Galaxy phones: A series of smartphones manufactured by Samsung Electronics.

Family Hub: Samsung's smart refrigerator with built-in display and connectivity features.