Question:

How to stop the retail demonstration video running on my fridge and perform a factory reset?

Answer:

To stop the retail demonstration video, simply tap anywhere on the screen.

Next, select "Exit Demo" to exit the demonstration mode.

Open the Settings menu by tapping on it.

Input the password "AABBAB" (in all caps) to access the hidden settings menu.

Perform a Factory Data Reset by tapping on "Factory Data Reset", then tapping on "Reset" and confirming by tapping on "Reset" again.

Finally, tap on "OK" after the reset process is complete. Your Family Hub panel will now be ready for normal setup and usage.

Terms:

Retail demonstration video - A video used in stores to showcase the product's features.

Factory reset - A process that restores the device to its original settings and configuration.

Family Hub panel - The touch screen display on Samsung's Family Hub refrigerators.

Exit Demo - A feature to exit the demo/trial mode of the refrigerator.

AABBAB - The password required to access the hidden settings menu.