PROBLEM :

Refrigerator has poor internet connection

SOLUTION :

If your fridge is experiencing a poor internet connection, please perform the following:

1. Check if anything else on your network is having the same problem. Check other Wi-Fi devices like a phone or tablet and see if they have a bad internet connection as well. You can also try disconnecting all the other devices on your network. If this causes the performance on your refrigerator to improve, it may mean one or both of the following:

• You have more devices than your router can handle and you should upgrade your router or connect less devices.
  
  
• You are using up the entire amount of bandwidth your ISP is providing and may need to upgrade your service plan with your provider.

2. Check the network's signal strength. In the Wi-Fi menu, check how many bars the network has. If it is only one or two bars, the signal may be too weak for the refrigerator to effectively connect to the internet.

If the router is far from the fridge, it is possible the signal is strong enough to connect to but not strong enough to maintain a stable data connection.

To fix this, move the router and refrigerator closer to each other, or use something to increase the router's signal strength, like a repeater.

3. Check your network's settings. In most cases, the default settings for home networks are fine. However, if the network settings have been adjusted, confirm that they allow the refrigerator to reach the internet.

4. Power cycle the network.

1. Unplug every network-related device (such as router, modem, etc.), and turn off the panel of the refrigerator. If the panel does not have a switch, unplug the refrigerator. Family Hub refrigerators have a power switch for the control panel located under a cover, inside the top of the door with the Family Hub panel on it.
   
   
2. Beginning at the wall that the internet signal comes from, plug in the first device and allow it to finish booting up.
   
   
3. Creating a path between the internet signal and the refrigerator, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including the refrigerator panel.
   
   
4. Try connecting to the network again.

5. Try connecting to a different network. This is a step to determine what the issue might be. For instance, if a phone with a hotspot is available, try to connect the refrigerator to the hotspot. If any other networks are available, they can be tried as well.

If the refrigerator has a more stable connection on a different network, compare that network's signal strength and settings to the first network to see what is causing the issue, or just use the second network.

If there is not another network to try, an alternative is to forget the network's password and then reconnect to it. Sometimes this can establish a better connection.

6. Only store one network's password. If the router's 2.4Ghz network and 5Ghz network have the same name, this will create problems with appliances because they may attempt to switch between the two networks when network instability is detected, causing an interruption.

This network switching can also happen if more than one network's password is stored on the refrigerator. Therefore, you should only have one network stored on the refrigerator, and it should be for only one of the router's frequencies.

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance. Your refrigerator does not need service.