Question:

How can I resolve my Netflix not working issue on my Samsung TV?

Answer:

To troubleshoot Netflix not working on your Samsung TV, follow these steps:

Check for software updates on your TV.

Perform a Smart Hub reset.

Change the DNS settings on your TV.

Reset your TV to its factory default settings.

Ensure that all other apps on your TV are functioning properly.

As a last resort, try resetting your TV using the Remote Manager.

If the issue persists after completing these troubleshooting steps, collect the following information for further investigation:

1st Page of 'About This TV' Menu Information:

Model Name / Serial Number / Firmware Information

Access Method 1: Home > Settings > Support > About This TV

Access Method 2: Press and hold the Play/Pause button on the remote for 5-10 seconds.

2nd Page of 'About This TV' Menu Information: Netflix ESN ID, Unique ID, and Unique Device ID

From the remote, go to Home > Settings > Support > About This TV

Scroll or use the down arrow to view this information.

Netflix App Version Number:

Go to Home > Apps > Select Netflix (from downloaded apps) > Press Enter

Netflix App Info Details (if available):

Launch the Netflix app > Navigate to Get Help > Info page

2.  2nd page of About this TV menu showing  Netflix  ESN ID & Unique ID and Unique Device ID:

From remote Home> Settings > Support > About this TV (Scroll or press down arrow to see this info

3.  Netflix App Version Number:

Home > Apps > Select Netflix (from downloaded apps) > Press enter

4.  Netflix App info details if possible to enter into Netflix app:

Enter Netflix App> Navigate to Get Help > Info page as per picture