Question:

What is the distance between the Samsung TV stand legs?

Answer:

Subject:  What is the distance between the Samsung TV stand legs?

The main reason for asking for the space between the stand legs is to try to fit the TV on something that is too small for it.

This results in the TV hanging over the edge of the furniture that it is sitting on.

Even if this overhang amount is very small, it is still very dangerous and could cause significant injury to family members, children, or pets, or damage to the product.

If a customer asks for this measurement, look for the Product Size (W x H x D) With Stand category in PRODUCT SPECIFIC > Specification, and provide the W value (the first number).

Advise the customer that although this is not the measurement they asked for, it is the measurement they must use instead, no matter what purpose they originally wanted the measurement for.

Of course the height, depth and weight (with stand) are all important for the customer to know as well so feel free to provide them too, as well as any other information from the Specification page.

This will help the customer pick a TV stand that actually fits the TV.

We will not provide information that is only useful for installing the TV in a way that is unsafe.

Apologize that the information cannot be given and try to explain to the customer that we value their safety and do not want to see them injured or their TV damaged.

• If your customer insists that they have some other reason for wanting or needing this measurement, and you need assistance in verbiage to explain why the information cannot be provided, contact your supervisor for assistance with verbiage.
• If the Product Size With Stand or Product Weight With Stand specifications are missing, please leave feedback.