Question:

What remote issue are you experiencing?

Answer:

Subject:  The Samsung remote is not working

Unable to control the TV with the remote

Reset the remote.

Remove batteries, press Power button for 8 seconds, reinsert batteries, and try again.

Refer to user manual if needed.

Check if the remote is sending an IR signal.

Use a camera to detect IR light when pressing Power button.

Replace batteries if no IR light detected.

Contact support if issues persist.

TV changes source or volume by itself

Remove batteries from remote.

Unplug TV and clean touch controls.

Plug TV back in and test with touch controls.

Replace batteries in remote and test functionality.

Contact support if issues persist.

Samsung TV remote does not work as a universal remote

Power button does not work

Verify universal remote setup completion.

Ensure current source matches the source the external device is connected to.

Contact external device manufacturer for further assistance if needed.

All buttons do not work

Check location of external device and One Connect Box.

Ensure both are in the same compartment and visible to each other.