Subject:  Flickering or flashing issue when play the HDR 10+ content via USB

Modle:  All TVs

Symptoms:

Flickering or flashing issue when play the HDR 10+ content via USB.

Resolution display in info bar continues to change to HDR and HDR 10+.

Cause:

Content issue (Not TV issue)                                                                                                                                                       

Normal HDR10+ file video should include HDR10+ metadata everyframe.                                                                         

Some files have the metadata with long intervals.

This results in HDR10+ mode > HDR10 mode (no HDR10+ meta) > HDR10+ > HDR10 > ..., which causes flickering.

NG Case: 1~2 frames with HDR10+ metadata > dozens or hundreds of blank metadata frames > 1~2 frames with HDR10+ metadata.

Explanation of Terms:

HDR10+: A high dynamic range format that provides enhanced picture quality with better contrast, colors, and brightness.

Metadata: Data about data; in this context, refers to the information embedded in the video file that helps the TV process the visuals correctly.

Chip Spec: The specifications related to the chip used in the TV that processes the visual signals.

Customer Guide:

Please guide that it is caused by HDR 10+ contents issue and please don't play the issued contents                                                                  

Q&A                                                                   

Question:

I have 2 TVs and one TV is okay and another one is encountrering the issue. Why does the video affect 2 TV models differently?                                                                  

Answer:

Logic for confirming HDR10 + may vary depending on TV Chip spec. and it is not specified.

HDR10+ documents specificies dynamic metadata every frame.                                                               

DO NOT SETUP SERVICE !!