Home > Troubleshooting Troubleshooting     Screen Mirroring Issues   Apple TV App Sign In Issue   Airplay is not recognizing TV   Unable to install/open the Crave TV application   Web browser shuts down when using YouTube on Samsung TV   Error while updating TV software   General TV app troubleshooting   TV app freezes or stops responding   Error message when updating TV apps   Missing TV apps   Google Play Movies and TV app is not loading   Crave TV app error on older TV models   Cineplex app does not appear on Samsung TV   SmartHub is not working   Netflix app does not work on TV   Netflix troubleshooting for 2016 and 2017 TVs   Netflix error message on TV app   Netflix cannot connect to TV   Popping or clicking noise after turning off TV   Contact Samsung via the TV   Reboot your TV   Other troubleshooting TV issues   TV returns to default settings   General troubleshooting for TV apps   Home and Source buttons are not working on 2017 TVs   Cannot enter zip code in initial setup   Touch panel or side key on TV will not open   Locked message appears on TV when using remote   Perform a Factory Reset on the TV   Source change is not possible after setup   Error codes on TV   Apps are not working on TV   Voice control is not working on Samsung smart TV   TV changes the source, channel, or volume   Unable to download apps on TV   Forgot Samsung account password   Cannot turn on HDR or HDR+ on TV   Volume cannot be adjusted on TV   No sound or image distortion on TV after changing HDMI UHD Color settings   3D frequently turns off by itself   Google Assistance issues   Turning on the TV for the first time (setup)   Soundbar will not pair to the TV using SoundConnect (SoundShare)   Malicious Process Has Been Blocked message on TV   Remote control volume troubleshooting for 2016 TVs   Auto power on/off issue (EH5300 / ES6100 ~ ES8000)   TV clicks when powered on or off   TV does not turn on instantly   I can no longer access Crave on my Samsung TV   TV turns on when I turn on external device   TV does not turn on or stay on (2017 - 2018 models)   TV turns on by itself   TV will not power off   Melody plays on TV when turned on but not when turned off   Remote not working   Front color is missing   Samsung TV is not recognized by external devices including network function   Was this article helpful?  Yes  Somewhat  No If none of the articles addressed your problem, please take a few minutes to describe the problem below.