Problem:  TV does not work with the screen mirroring option

Subject:  Screen Mirroring Issues

Solution:

Check if in the setting of customer TV he did bypass having other devices connecting to his TV.

On a Samsung TV, you can bypass allowing permission for your device to access your TV.

From Settings, on your TV, navigate to General, and then External Device Manager.

Navigate to Device Connect Manager, and then select Access Notification.

Set this to Off to automatically connect with the device when using Smart View.

From the Device Connect Manager screen, you can also select Device List to manage the devices connected to your TV.