Problem:  Airplay is no longer recognizing the TV

Solution:

For such problems Please ask customer:

1.  Reboot router- Power off wait for 1-2 minutes and turn back  and test

2.  If not solved, Try your phone hotspot - Meaning make your phone as a wireless hotspot, connect TV and then try to use apple air play to test.

• If this method solves the problem then the customer may have to contact the router manufacturer and inform them to change some router settings (some security settings in the router may be causing this problem).

For this kind of case, please ask agent to share some router model, internet service providers name and ticket number, so we can find more info to supply directly to customer if possible, instead referring them to router manufacturer or supplier.