Subject:  Netflix Not working

Please confirm below steps or add below steps in troubleshooting as well.

1. Disconnect the TV from the power source for 1-2 minutes
2. Confirm that other apps on the TV are functioning correctly and that the issue is isolated to Netflix only (Test Samsung TV Plus if available).
3. Confirm that Netflix is functional on any other devices
4. Confirm if Netflix ESN ID Exists from About this TV menu.
5. Smart Hub connection Test result � Must pass all steps
• Reset Smart Hub if necessary in order to pass all steps
6. Hot Spot Result if possible
7. Try Installing App After memory clear � from Device manager
8. Change the DNS values to 8.8.8.8
9. Validate that the TV software is up-to-date
10. Reset TV to a Factory default from Service menu using RM   : RM > Remote control > Factory Menu >: Option > Factory Reset
11. After reset please make sure setup TV by agreeing terms and conditions page and then check
12. Netflix should be the default app and should be pre-installed.

Disclaimer:  Note that any custom settings will be deleted from completing a facory reset

Escalating the ticket:

In cases where the issue is not resolved after troubleshooting, please gather the required details prior to escalating the issue for further investigation.

Note that repairs are generally not required for such cases.

(1)  1st page of About this TV menu showing :

TV model/Serial/Firmware information

(Remote) Home> Settings > Support> About This TV

Or (Remote) Press & hold Play/Pause button for 5-10 Sec

(2)  2nd page of About this TV menu showing  Netflix  ESN ID & Unique ID and Unique Device ID

From remote Home> Settings > Support > About this TV (Scroll or press down arrow to see this info

(3)  Netflix App Version Number:

Home > Apps > Select Netflix (from downloaded apps) > Press enter

(4)  Netflix App info details if possible to enter into Netflix app

Enter Netflix App> Navigate to Get Help > Info page as per picture