PROBLEMS COVERED

1. Mode not supported on TV

2. TV does not come out of standby mode

The Mode not supported error message may appear on your TV when trying to connect it to your computer. Your TV may also stay in standby mode without waking up. If either of these issues occur when connecting your computer to your TV, you can use several troubleshooting steps to solve the problem. These include testing the VGA cable and video card, and updating the video card drivers.

PROBLEM 1:

Mode not supported on TV

SOLUTION 1

If you receive this message, then the TV is receiving a signal that it does not support. There may be one or multiple reasons for this message.

To begin troubleshooting, follow the steps below:

1. Turn off your computer.
   
   
2. Turn on your TV, and then set it to the PC input.
   
   
3. Power on your computer. While your computer is booting up, you should see the computer splash screen.
   
   Note: Your computer displays a splash screen while booting before loading Windows. The splash screen can either be the manufacturer logo or system text.
   
   
4. If you do not see a splash screen displayed on the TV while your computer is booting up, you may have:
   
   
• A defective VGA Cable
  
  
• A defective Video Card
  
  
• A defective VGA port on the television
  
  
• Incompatible video card drivers

Test for a defective VGA cable or video card

You can test for a defective VGA cable or video card by connecting your computer to a different monitor. If the other monitor displays correctly, you know the cable and video card are working.

Test for a defective VGA port on your TV

To test the VGA port on your TV, connect a different device to the VGA port (for example: a second computer, a video game system with a VGA connection, etc.).

If the VGA port is working with your secondary device, your computer may have video card drivers that are incompatible with your TV.

Test for incompatible video card drivers

Your TV should be compatible with the latest video card drivers from all manufacturers. To ensure the drivers are not the problem, download and install the latest drivers for your video card. After you have installed the drivers, reattach your computer to the TV.

If you can see the splash screen when your PC boots up, but when Windows loads the "Mode not supported" message, then either:

• Your computer output resolution is not supported
  
  
• Your video card drivers are not supported

To begin troubleshooting, follow the steps below:

1. Boot your computer into Safe mode.
   
   
2. When your computer boots into Safe mode, it is using the default Windows drivers for your video card.
   
   
3. After Windows loads, you will be able to adjust the resolution in the Control Panel.
   
   
4. Set resolution to 1024 x 768 and then restart your computer.
   
   
5. If Windows loads you can then adjust the computer resolution to the optimum resolution of 1920 x 1080 at 60hz.

If Windows does not load, continue troubleshooting by following the steps below:

1. You may need to download the latest drivers for your video card from the manufacturer website.
   
   
2. After installing the latest drivers, restart your computer, and then test your computer with your TV again.

PROBLEM 2:

TV does not come out of standby mode

SOLUTION 2

If your TV is in Standby mode and will not wake up, there are three possible causes:

• Your computer is still in a standby state
  
  
• The computer is not outputting a video signal through the VGA cable
  
  
• The VGA cable is defective

To begin troubleshooting, follow the steps below:

1. Verify that your computer is on and not in a standby state. On some models, the power light will blink during standby.
   
   
2. If possible, power down the computer and restart it.
   
   
3. Disconnect the VGA cable from the back of the TV or computer. Your TV should display the message "Check Signal Cable."
   
   
4. Replace the VGA cable with a VGA cable that is working.
   
   
5. If the problem continues, please contact your computer manufacturer or video card manufacturer for further information.