Question:

How to resolve the Crave TV app error on older TV models?

Answer:

Check for a recent Crave TV app update - Sometimes, a new update may cause the error message. Wait for some time as the app may self-update eventually.

Verify TV software version and Crave TV app version number - Collect this information along with a brief video illustrating the issue.

Escalate the case to SECA - For continued assistance, forward the details to SECA for evaluation.

Try a workaround - Temporarily switch the Smart Hub region to another area, forcing the TV to uninstall the app. After reverting the region back to Canada, the app will be reinstalled with its latest version.

Terms:

Crave TV app - A streaming application for watching movies and TV shows.

Older TV models - Refers to 2018 M series TV models.

Update - A modification or addition to software, usually fixing bugs or adding features.

SECA - Samsung Electronics Canada support team.

Smart Hub - A platform on Samsung TVs allowing access to various applications and services.

Region - Geographical location settings within the TV's interface.

RM Tool - Remote Management tool used by support teams to assist customers.