Problem :

Netflix Troubleshooting for 2016 and 2017 TVs

Solution :

Perform a Smart Hub connection test: Navigate to Menu > Support > Self Diagnosis > Smart Hub Connection Test. Run different tests to identify the issue.

Network Test/Gateway Test: Check network connection.

DNS Test: Check DNS settings in Network Settings. If it fails, contact ISP or check router.

ISP Blocking: Ensure active internet service.

Samsung Server Test: Check network status and reset Smart Hub.

Samsung Apps Test: Reset Smart Hub. Perform Apps Reset in Factory Mode. Allow app loading.

For Netflix operation or connection issues:

Check Certificate and Netflix ESN Status in Factory Mode.

If Certificate and ESN exist, change DNS to 8.8.8.8.

If Certificate is missing, replace TV Main board.

If ESN number is missing, do not replace Main board.

Reset TV clock for correct time and date.

Reset Smart Hub and/or Reset Apps in Factory Mode.

For streaming issues:

Check network speed for at least 5Mbps (HD Streaming) or 25 Mbps (4K Streaming).

Check latency for less than 50ms.