PROBLEM :

TV will not find or connect to my Wi-Fi network

SOLUTION

If your TV is not able to detect any networks, there are a few things to check to determine whether the issue is with your TV or with your network equipment. This guide will help you check your equipment to solve the problem.

If at any point you need assistance with configuring settings on your router, contact your ISP or the manufacturer of the router.

Check if your TV detects any Wi-Fi networks

Navigate to Settings, and then select General. Select Network, and then select Network Settings. Select Wireless, and check if your network is listed. If your network is not listed, but you see other networks listed, then you know the wireless card in the TV is working.

Network names can be anything from the name of the router manufacturer like Netgear356 or the name of a family member. In some cases, it may even be written on the bottom of your router. If you do not know what your network name is, you should contact your internet service provider (ISP) to verify the name of your Wi-Fi network and the password.

Check if your network name is hiding

Wi-Fi networks can be marked hidden as a security measure to prevent them from showing up when looking for networks. This is not a default setting on most routers.

If you have marked the network as hidden, you can still try to connect to it by entering in the name of the network instead of selecting it on the list. Then, scroll to the end of the list of networks and select Add.

Note: If you are not sure if your network is hidden, it may be best to contact your ISP, so they can assist you in connecting to the network, unhiding the networking, or verifying the correct network name and password.

Make sure your Wi-Fi network is compatible with the TV

Network requirements vary between TVs and are listed in the user manual. As an example, some 2018 models only support 2.4Ghz networks. They will not even see a 5Ghz network. If the network is not compatible with the TV, the TV will be unable to see or connect to it.

Disconnect some of your other devices that are connected to Wi-Fi

The more things you have connected to your Wi-Fi network, the weaker the signal will be. For example, if you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak.

You can also disconnect all other Wi-Fi devices from the network and then try to connect the TV. If this does the trick when none of the previous instructions worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

Power cycle all the network equipment

1. To begin, unplug the network-related devices (such as router, modem, etc), and the TV.
   
   
2. Beginning at the wall that the internet signal comes from, plug in the first device and allow it to finish booting up.
   
   
3. Then, create a path between the internet signal and the TV by plugging in the next device in the path. Allow it to finish booting up.
   
   
4. Repeat this until all devices in the path are powered back on, including the TV.
   
   
5. Try connecting to the network again.

Try detecting a hotspot

If a mobile device with hotspot functionality is available, have it create a network and check if the TV sees it.

Note: If the TV can detect any other networks, service is not required, and the issue is with the network that is not being detected. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

Request service

If the TV still cannot detect any networks at all, visit our Support Center to request service.