Problem:

TV does not connect to the internet

Solution:

Perform a network status test (Settings > General > Network > Network Status)

Check for error messages and troubleshoot accordingly:

a. Incorrect password: Ensure correct password entry; consider simplifying password or checking default password location

b. MAC address failure: Factory reset TV (Settings > Support > Self Diagnosis > Reset); contact support if issue persists

Power cycle network equipment (unplug router/modem/TV; restart in sequence starting from internet source)

Check for software update (Settings > Support > Software Update); download and install if newer version available

Reset TV (Settings > Support > Self Diagnosis > Reset; default PIN is 0000)

Confirm Wi-Fi network compatibility with TV (refer to user manual for requirements)

Disconnect excess devices from Wi-Fi to potentially improve signal strength

Attempt connection to alternative networks (e.g., mobile hotspot)

Reset network on TV (Settings > General > Network > Reset Network)

Test other devices on network; contact ISP for service interruption issues

Review network settings for potential restrictions (e.g., firewall settings)

Assess network signal strength; consider relocating router or using signal booster if necessary

Contact ISP or request service if issue remains unresolved