PROBLEMS COVERED

1) Unable to control the TV with the remote

2) TV changes source or volume by itself

3) Samsung TV remote does not work as a universal remote

4) Home button on remote does not work

SOLUTION:

Problem 1:

Answer 1:

If your remote won't control your TV, first try resetting it by removing the batteries and pressing the Power button for 8 seconds. Then, check if the remote is sending an IR signal by pointing it at a camera and pressing the Power button. If no signal is seen, replace the batteries and try again. If the issue persists, contact support.

Problem 2:

Answer 2:

If your TV changes source or volume by itself, remove the batteries from the remote and clean the touch controls on the TV's bezel. Turn on the TV using the touch controls and test the remote after replacing the batteries. If the issue continues, contact support.

Problem 3:

Answer 3:

For issues with the Samsung remote working as a universal remote, ensure the universal setup is complete and both the TV and external device sources match. If the issue remains, power cycle the external device and check the placement of the One Connect Box. Contact the device manufacturer for further assistance if needed.

Problem 4:

Answer 4:

To fix a non-working Home button, unplug the TV, reset the remote by holding Ambient and Return for 10 seconds, and pair the remote again. If the issue continues, perform a factory reset on the TV and pair the remote once more.