Question:

What should I do if my TV won't power off?

Answer:

First, unplug the TV from the wall for 30 seconds and then plug it back in.

Try pressing the Power button on the remote control.

If the TV turns off with the remote, turn it back on and try this step: Press the Power button on the TV itself.

If the TV turns off with the remote but not with the Power button on the TV, check if the touch sensor or physical Power button is working properly.

If the TV still doesn't power off after trying all these steps, contact customer support for servicing.

Terms:

Remote control - A device used to operate electronic devices such as TVs from a distance.

Circuit - A path through which electricity flows within a device like a TV.

Touch sensor - A type of button that responds to touch instead of pressure.