Question:

How to fix the issue of universal remote not working for Apple TV Set-Top Box?

Answer:

To resolve this issue, follow these steps:

Symptom

• Universal remote doesn't work for Apple TV Set-Top Box

Background/Cause

• Smart TV + Apple 4K TV Set-Top Box connecting
• Apple TV Set-Top Box doesn't recognize universal remote through IR
• It occupies Apple TV remote when its pairing

Solution

• Unpair Apple Remote and re-pair it with Universal remote

Identify the relevant models involved (All Smart TVs) and the symptom (universal remote doesn't work for Apple TV Set-Top Box).

Understand the background and cause of the problem:

Smart TV is connected to an Apple 4K TV Set-Top Box.

The Apple TV Set-Top Box does not recognize the universal remote via infrared (IR).

When paired, the Apple TV remote takes precedence over the universal remote.

Implement the solution by following these steps:

Unpair the existing Apple Remote from the Apple TV Set-Top Box.

Re-pair the Apple Remote with the universal remote using the instructions provided by the universal remote manufacturer.

Note: Please do not create Service.

Terms:

Relevant Models - All Smart TVs affected by this issue.

Symptom - Universal remote doesn't work for Apple TV Set-Top Box.

Background/Cause - Connection between Smart TV and Apple 4K TV Set-Top Box; IR recognition issue; Apple TV remote taking control when paired.

Solution - Unpair Apple Remote, then pair it with the universal remote.