Background

Local news/weather channels such as CTV News usually have separate regional stations and provide local chnanels such as CTV News Montreal and CTV News Toronto.

Currently, TV Plus operates a national channel lineup as one set based on SmartHub countries.

Local channels are delivered through a database that is constantly updating.

Questions

"I live in Montreal, but I see CTV News Toronto"

"I live in Toronto, but I don't see my local Toronto News"

Cause

In order to provide localized channels on TV Plus, a third party IP-metro Code mapping is referencing a third party database.

There may be incorrect data in this database, as it is constantly updating by regions.

Solution

1. If a user wants to check/modify their regions, request the customer's IP Address and Postal Code
2. To get IP, advise customer to retrieve their TV's IP Address by going to "www.whatismyip.com"
3. Email request to modify BM PIC to VD GBM
• yujung3.kang@samsung.com
• lydia.jang@samsung.com

It can take up to four weeks to correct database information