Question:

Why can't users set up their DTV's built-in Google Assistant through the Samsung Internet Browser App on their mobiles?

Answer:

Users may encounter issues setting up their DTV's built-in Google Assistant through the Samsung Internet Browser App on their mobiles due to a known bug affecting certain versions of the app (v17..). This bug causes the message "Device not found" when attempting to log in by searching a URL or scanning a QR code using the Samsung web browser on mobile devices.

Affected Models

All TV (Built-in Google Assistant)

Symptom

Can not set up Google assistant via Samsung internet browser in mobile

When search URL or scan the QR code for login using Samsung web browser in mobile, "Device not found" will be displayed on mobile

Background/Cause

Samsung web browser app bug (*Affected version : 17.*.*.*)

Solution

This issue will be solved by app update in mobile (Improved version : 18.*.*.*)

    *Plan : Early of Aug.2022

   Until fixes the issue, please guide user to try another browser app in mobile