Affected Models

Y22+ Smart TV

Background

What is the Gaming Hub?

• Samsung�s Gaming Hub is a new game streaming discovery platform bridging hardware and software for a better player experience on all 2022 Samsung Smart TVs, enabling gamers to instantly access the games they love from industry-leading content partners.
• In addition to offering access to their favorite games, gamers can also look forward to better gameplay with minimised judder and blur thanks to the advanced motion enhancements and latency reducing technology across Samsung�s 2022 Smart TV and monitor line-up.
• For further info, please watch the video attached

General FAQ / Gaming Hub features and Q&A

Q1. How do I get into the Gaming Hub? How do I add a gaming hub?

A1. The Gaming Hub will be supported only in 9 countries. Update the TV SW version to 1302.4 or later (End of June). Go to Smart Hub and Click on the Game icon on the left sidebar.

Q2. Why is the Gaming Hub supported only in the 9 countries (France / Germany / Italy / Spain / UK/ Canada / USA / Brazil)?

A2. In countries where the Gaming Hub is not introduced, you can download the Game app and place the icon in the Media tab (Home).

Q3. What games are supported in each game app?

A3. The supported games are determined by the game company and can be checked by contacting the game company.

Q4. Is the Gaming Hub free?

A4. If you use Partner Services to run each game, music, or video, you may need to sign up and pay for that Partner Service.

Q5. What kind of partners and games are available?

A5. Supported games vary by country depending on the Game app provider. For more info, contact the app provider and check the catalogue provided by each app.

Q6. What features of the Gaming Hub does my TV support?

A6. Refer to the table below:

Q7. What is the recommended network speed?

A7.  It may vary by app provider/game. Guide the customer to contact the CP for further info.

Q8. Are there any compatible accessories?

A8. Support all the standard USB 2.0 and Bluetooth controllers. However, we recommend to use the controller in below table. Other controllers may or may not work for cloud gaming

Force feedback : �Not support� (TV can�t support force feedback) "-" (Controllers don�t have force feedback function)

Q9. How do I connect to the game controller?

A9. For Bluetooth controllers,

1. Click the controller icon on the Gaming Hub page

• Within the cloud game app, open the Quick Panel and click the Controller button in the Settings tab
• Check the pairing activation button on the controller and press it to connect to the TV (it could be different depending on the controller)

• Up to four BT controllers can be connected simultaneously.
• Up to two BT controllers can be connected while one BT sound device is in use.     

• For USB controllers, connect to the TV�s USB port
• For Wi-Fi controllers, follow the guide in the game app that supports that controller
• For countries where the Gaming Hub is not available, connect from the TV Menu Settings -> Input device manager

Q10. TV Control Usability?

 A10. TV can be controlled with the Game controller

• Some functions might not be available on TV depending on the controller

The Wi-Fi controller cannot control the Samsung TV UI outside the cloud game app, so please use the remote control and the Bluetooth/USB controller in the Gaming Hub

Q11. How can I adjust the settings? / What is Game Picture Mode?  How to use the multi functions?

A11. While playing games in the cloud, users can bring up the quick panel UI by pressing and holding the logo button on the controller. Users can see recently played games, music panel, recommended video panel and the settings panel. Users can set the specific game settings here (including the controller and the sound output linking)

• Surround Sound

• A feature that provides more enhanced sound experience to match the genre of the game.
• User can set it on/off in the Settings tab in the quick panel.
• Game Picture Mode

• It is a function that sets the image quality of the game to suit each genre. If you select the genre of the game you are playing in the Settings tab of the Quick panel, the quality of the picture changes according to the genre.
• Game Performance

• This function may vary depending on the model line-up and can be set in the Settings tab in the Quick panel.
• If you prefer a fast response rate, select the Low Latency priority mode.
• If you prefer a high picture quality, select the AI Upscaling

Q12. What is the picture quality and FPS provided?

A12. It may vary depending on the game and the app provider, but usually it is Full HD 60Hz

Only Stadia Pro can do up to 4K 60Hz

Key Features and Capabilities:

Access to various games from industry-leading content partners.

Improved gameplay due to advanced motion enhancements and low latency technology.

Multi-functional settings, including surround sound, game picture mode, and performance options such as low latency priority mode and AI upscaling.

Compatibility with standard USB 2.0 and Bluetooth controllers; however, using the recommended controller ensures the best experience.

TV control usability through the game controller, although some functions may not be available depending on the controller.

Please note that the supported games and partner services vary by country and depend on the game app providers. Contact them directly for more detailed information. Additionally, network speed requirements may differ per app provider and game, so it's best to consult the respective content provider for guidance.