Question:

Picture/Sound is interrupted or slow response during Cloud Game (Gaming Hub)

Answer:

Check the network status of your TV by going to Home > Menu > Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test.

If the network status is okay, contact your network service provider to check your internet speed. They can help improve your connection if needed.

Ask the game service provider what internet speed is best for their games. This helps ensure a smooth gameplay experience.

If the issue continues even after checking your network and internet speed, there might be a problem with the game server. Contact the game service provider for assistance.