*See attached file for video example of symptom

Affected Models:

Y21/22 Q70 and above models (models which support VRR)

Question:

How can we solve the issue of screen flickering and afterimage effects when using Y21/22 Q70 and above models with PlayStation 5?

Answer:

Symptom:

The screen flickers while playing games on PlayStation 5, especially if the game background is bright enough - e.g. snowy weather conditions that appear brighter than the rest of the screen

• Observed in the following games: God of war: Ragnarok/Spiderman

After ending the game and changing the source to a different one, the game screen remains as a burnt image (image sticking or afterimage effect). With time, the afterimage disappears.

Background/Cause:

Some games have a special VRR mode applied. Those games may change the FPS (frames per second) significantly (70Hz <-> 119Hz), which happens immediately, not step by step.

If the data signal changes too quickly and that happens regularly in certain games, the DC residue inside the panel liquid crystal has a cumulative effect, which means that the DC residue may produce some flickering and contour afterimage.

This is normal and it does not indicate that the TV is defective.

Solution:

• To improve the gaming experience of the user, the issue will be resolved through a Software update on PS5 devices.
• PlayStation 5 will release the improved Software version in Spring of 2023
• Until then, please guide the customer to use the graphics mode as a performance mode in the in-game settings (or to turn off the VRR in the PlayStation 5 settings as an alternative temporary solution).

Please, do not create SO for such cases and educate the customer instead.