Question:

How to solve the PIN code error in the Samsung Account authentication stage in the Family Hub?

Answer:

To resolve the PIN code error in the Samsung Account authentication stage on your Family Hub, guide the customer to access their email through a PC or mobile browser rather than using the LCD in the Family Hub. This will allow them to check and enter the PIN code without encountering the error.

Terms:

PIN Code: A personal identification number used for account security.

Samsung Account Authentication: The process of verifying a user's identity using their Samsung Account credentials.

Family Hub: Samsung's smart refrigerator with built-in screens and apps for managing tasks and connectivity.

Go to Inbox Button: A button within the Family Hub interface that redirects users to their email inbox.

LCD (Liquid Crystal Display): The type of screen used in the Family Hub for displaying information and accessing apps.

PC (Personal Computer): A device used for accessing the internet and computing tasks.

Mobile Browser: A web browser designed for use on smartphones and tablets.

Solution:

Guide the customer to check the PIN code by accessing email through PC or mobile browser, instead of the LCD in Family Hub