Question:

What causes YouTube video auto shrink issues on Samsung TVs and how can this be resolved?

Answer:

Symptom

Youtube Video Auto Shrink

Cause

• Other manufacturers' products have the similar symptoms.
• It is highly likely that it is not a problem with Samsung TV, and it is highly likely to be a problem with Youtube.

Solution

• Please guide the customer as below and ask for the customer's understanding.

        - "This issue is not an issue of Samsung TV, but is likely to be an issue of Youtube. We are trying to find a solution currently. So, please do "cold reboot" or "AC off/on" for the time being."

       * Cold reboot : press and hold the power button on the remote control for 3 seconds.

* Please Do Not Create SO