Symptom

When connecting a mobile device to a TV, pop-ups for permission appear frequently on the TV.

Examples:

• When running the TV plug-in on Mobile SmartThings (when selecting a TV device card).
• When Mirroring your Mobile Device to a TV Using Smart View.

Cause

The security policy applied in Android 10 OS or iOS 14 sets the MAC address of mobile devices to  Randomized MAC or Private Wi-Fi Address by default, so the Mac address changes frequently depending on conditions. Each Wi-Fi network uses a different MAC address. (Even with the same Wi-Fi, the MAC address varies depending on 5G or 2.4G)

• TVs display a permission request pop-up whenever a new MAC address mobile device accesses it.

Solution

If you are experiencing inconvenience due to frequent pop-ups for connection permission, you can solve this problem by changing the MAC address setting of your mobile device as below.

• Android : MAC address type > 'Phone MAC' , iOS : Private Wi-Fi Address 'off

* Y24 TVs will be improved by connecting based on Device IDs to prevent frequent pop-ups.

• TV : 1st  RC (5/14)
• Mobile version : SmartThings 1.8.13.22 or greater (AOS), 1.7.13.17 or greater (iOS) / Plugin ver 4.GR01.0313 or greater

[ How to Change MAC Address Type_Android ]

[ How to turn on/off Private Wi-Fi Address _iOS ]