Question

Unable to power on

Answer

If you are having problems powering on your TV, there are a number of things to check before calling the service department.

1. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally.
2. Make sure that the antenna cable or cable TV cable is firmly connected.
3. If you have a cable box or satellite box, confirm that it is plugged in and turned on.
4. In case of a model that supports One Connect Box, check the One Invisible Connection or One Connect Cable between the TV and One Connect Box.

For Agents: Kindly request for pictures of the TV in cases where Customer reports No Power or TV doesn't Turn on to avoid creating unnecessary service tickets in cases where the panels may be physically damaged.