Question

TV has sound but no picture.

Answer

Please follow the below troubleshooting steps:

1. Please try pressing the menu button on the remote control, do the menu options appear on the TV screen? This will help determine if the issue lies within the picture settings. If the menu display is still visible, perform a quick self-diagnostic test by navigating to Menu > Setup > Support > Self-Diagnosis > Picture Test.
2. Next, press the source button on the remote control. Check whether the source display (AV/HDMI) is still visible.
3. If the source display is still visible, we recommend trying other devices like DVDs, gaming consoles, or USB drives connected to the same TV for comparison purposes.
4. Check the cable connection between an external device and the TV and then try cable connection again.
5. Lastly, unplug the power cable from the wall outlet for 1 minute, then plug it back in and turn on the TV. This will reset the television and potentially resolve any temporary issues.

* After doing the above TS, if the issue is not solved, you can contact HQ PIC including details of the issue.