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If an issue occurs after the OTN update, what is the situation and how should it be handled?
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Question

If an issue occurs after the OTN update, what is the situation and how should it be handled?

 

Answer

After the OTN update, if you encounter any of the following issues, please take the following steps to resolve them. If the problem persists, please contact a service technician for assistance.

 

Issue situation

  1. After OTN, the LCD does not boot.
  2. The switch is very slow or stutters after OTN.
  3. App won't launch.

       - How to fix it

  • Settings > Family Hub Information > Restart
  • If issues persist even after restarting, reset the entire device by going to Settings > Family Hub Information (If you are not connected to a Samsung account, please note that existing data will be initialized and cannot be recovered).

 

 
 
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