Question

Unable to pull out the upper rack from the dishwasher due to a deformation.

Answer

Kindly follow the below steps if you are unable to pull out the upper rack.

1. Check if there is any deformation in the basket rollers or basket rails.
2. If the basket itself is deformed, please make a service request for basket replacement.
3. The warranty period varies depending on the model: plastic tub - 1 year, stainless steel tub - 5 years (part only).
4. For more details about the warranty, refer to your user manual.

Please note that this troubleshooting guide does not replace the need for a service request when necessary.