Symptom

Screen flashing issue on web browser

Solution

Kindly perform the below steps to assist Customer resolve the issue:

• Factory reset
• Software update (Software version: 1622)
• Power cycle
• Apps reset
• Disconnect all the devices from the TV
• Activate the Device Care feature and conduct a TV scan to clear the cache memory and perform a component test.

Note: The above steps are also effective in cases where the response from the remote control is slow. There is no need to send the remote control NCP part.

Alternative option: In cases where the issue is specific to a single APP, you can resolve it by following the below steps:

• Navigate to Device Care > access Manage Storage > locate the app in question > click on View Details > and then clear the cache.

• In case you encounter any problems with the TV browser, simply access the browser and look for the settings option located at the top right corner. Click on the three-line icon to open the settings menu, then choose the General tab and proceed to reset the browser.

• Click on General : then reset