Issue

Entire Refrigerator Not Cooling (the entire fridge not cold completely, no cool in any compartment, not working, warm)

Answer

Kindly follow the below steps to assist customers if the entire refrigerator is not cooling:

1) Is the entire refrigerator not cooling, or just the freezer / fridge or flex zone not cooling?

If only one compartment not cooling, then refer to the links below:

• Fridge: Fridge Not Cooling (fresh food section no cool, compartment not cold)
• Freezer: Freezer Not Cooling (freezer compartment not cold, freezer section warm, not cooling properly)
• Flex Zone: Flex Zone Not Cooling (flex not working properly, condensation forming, compartment not cold, section not cool / warm)

2) Any Error Code on the display or the unit is completely dead?

• "O-FF" ("OF or OFF"), your fridge is in Cooling Off Mode, also known as Demo Mode or Shop Mode (refer to the user manual).
• 71C Error means Abnormal High Temperature in Freezer.
• 72C Error means Abnormal High Temperature in Fridge.
• 73C: Abnormal High Temperature of Flex Zone

3) If no error codes and the entire refrigerator is not cooling or completely dead?

Kindly book a service call and meanwhile ask the customer to unplug the fridge for 1 hour and plug it back to see if it starts working again.

NOTE:

• Refrigerator: A device used to store food at low temperatures.
• Ice Maker: A component within a refrigerator that produces ice cubes.
• Freezer: A compartment in a refrigerator designed to maintain very low temperatures for freezing and storing food.
• Flex Drawer: A versatile storage space in some refrigerators that can be adjusted to accommodate different types of foods.
• Temperature Settings: Numerical values used to adjust the temperature inside a refrigerator or freezer.
• Service Ticket: A record of a customer's request for assistance or repair services.
• Main PCB Electronic Board: The primary printed circuit board responsible for controlling various refrigerator functions.