Symptom

• When playing Disney+ content, grainy picture appears.
• When playing Disney+ content, the quality of content seems poor like an old movie.

Cause

Disney+ applies a film grain effect to some of its content. The film grain effect is applied to the original source itself and appears the same regardless of the display device.

Solution

Please inform customers that this symptom is caused by an effect applied to the Disney+ content source itself and has no relation with our display products.