Question

Intermittent appearance of 'Accessibility shortcuts'

Answer

• In case a customer exhibit intermittent appearance of "Accessibility shortcuts", it is most likely due to the CC/AD function key on their remote being pressed or stuck.
• This feature is triggered when the volume key is held down for more than 3 seconds, prompting a message to access shortcuts on the Bluetooth remote. However, on the IR remote, the function is located below the C key.
• If the issue persists, kindly arrange to ship a new remote under the 'NCP agreement'.
• There is no issue with the TV itself hence service dispatch is not required.