Symptom

Experiencing  issues with the picture quality

Solution

1.  In case of picture related problems, agents can visually check the symptom and provide better symptom information to authorized service centers [ASCs]

a.  Line / Bar / Block

b.  Shadow / Dark picture

c.  Dot / Pixel / Spot

d.  Light Leakage / Light Bleeding / Gaps in the TV panel

e.  Physical damage

f.  Other picture problems, e.g. warping/indentations/depressions