Symptom

Intermittent internet / Wi-Fi signals

Solution

Check distance and environment from the TV to Wi-Fi router

a.  If the distance is too far (over 6 meters)
 

b.  If there are obstructions between the TV and the Wi-Fi router (thick walls, large electrical appliances, etc.), then suggest the customer to move the Wi-Fi router closer to the TV
 

c.  Check Wi-Fi router status
 

d.  Ensure that the Wi-Fi router is on
 

e.  Check the LED indicators on the router to make sure it is operating normally
 

f.  Ensure that the TV and router are operating on the same band, i.e. 2.4GHz

Try resetting the router by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the router comes back online after a reset.