Problem

Dishwasher is Leaking [Leaks from: front, door, under, back, side, top, under the sink, sud, soap (Error: LC / LE / Normal or Heavy light blinking)]

Solution

1. How much water is leaking, small Puddle or Flood?

If it's a flood, ask customer to shut off the water tap under the sink ASAP (or the main water supply) and book service call (if it's plumbing issue, customer must call a local plumber)

2. Is the unit new, now many times has it been used?

If less than 5 times, then customer must call installer first.

3. Is it leaking for the first time?

If not properly installed or not levelled, the dishwasher will leak from the door or under the sink, customer must call installer to verify the installation.

4. Did customer opened the door mid cycle?

Opening the door mid cycle can cause water to leak down to the sensor and trigger an error code.

5.Is the dishwasher full of suds?

Be careful not to over fill the dispenser.

Too much detergent can cause oversudsing, which can in turn cause a leak.

The same thing applies to rinse aid.

WARNING: DO NOT USE REGULAR HAND DISH SOAP

Regular Hand Dish Soap:

Excess Detergent:

6. Is the unit constantly draining and showing an error code (LC/LE) or the display LEDs are flashing?

LC or LE or �Normal� or �Heavy� light blinking, means the leak sensor has detected water under of the unit, book a service call.

7. If the rubber gasket is coming off, ask customer to push it back into the holder and see if it stays. (Perform Visual Support)

If the gasket keeps coming out, then book a service call.

8. For Water Wall Models, verify the water reflector is not blocked by dishes, utensils, or other objects. (Perform Visual Support)

Note: Water inlet hose or drain hose extension are not part of the dishwasher (They are sold separately)

Therefore, they are not covered under warranty.

Inlet Hose:

Extension Hose:

For Dacor DMR57* and DMR77* Models:

The DMR57* and DMR77* dishwasher models may experience water leaking through the bottom of the door gasket during a wash cycle.

Visual inspection will show the seam of the lower spray arm starting to separate.

The area filled with red in the illustration below represents the seam where the splitting may occur.

SOLUTION:

Ask the customer for the BOS in order to verify warranty status.

Create an NCP (follow the NCP process) to send the customer the lower spray arm/nozzle free of charge.

Part Number: DD97-00128A