Let's Begin

Not all issues associated with your Samsung product require service. This troubleshooting guide can help you fix common problems with your product. If, after completing this guide, your problem still exists, follow the instructions at the end of the guide.

To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.

  Obtaining Initial Information from Customer
  User Manual
  Family Hub
  Home appliance remote management (HRM)
  Call Guide